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Return and Exchanges Policy
Jewelry that is not created as a custom order may be returned for a refund, credit, or exchange within 14 days from the purchase date. Shipping fees are not refundable. Jewelry that is created as custom order (engraved) may not be returned; all such purchases of custom jewelry are final.
In order for refund, credit, or exchange to be granted, all items purchased must be returned in their original and unworn condition."Original and unworn" means that there are no marks, blemishes, or scratches on the metal, alterations or signs of wear on the item. Used, worn, or broken items are not eligible for a refund, credit or exchange. All original packaging and all paperwork must be returned as well. All refunds for returned products will be made by check issued in US dollars by Bank of America of Massachusetts, USA, mailed within 14 days of the date of receipt of the returned product. All bank charges and fees charged to the LilyMe customer by his or her bank are at the expense of the customer. LilyMe is not liable for any bank charges incurred by its customers in the case of a refund for a returned product.
In order to return an item, email us (Contact@lilyme.com) before returning the item(s) to obtain a return authorization number (RA#). Clearly print the code on the outside of the package. We are unable to process returns/exchanges without such a return code. For your security please return item(s) with an insured courier and retain your shipping receipt. LilyMe, LLC is not responsible for item(s) lost or damage in transit.
Pieces that are created as a special order and/ or custom design with engraving are not returnable.
When an order is processed and shipped to a customer and the package is returned marked "return to sender" or because of address error on the part of the customer, we will charge the customer for the return shipping charges. If the customer still requests the item to be shipped back to a correct address the recipient will be charged such additional shipping fees.
When an order is processed and shipped to a customer and the package is returned marked “refused” or “no signature” was obtained by the courier after several delivery attempts and was held at the courier for a specified time for the customer to pick up. Then the courier returned the package to LilyMe, the recipient will be charged for the return shipping.
All purchases of Gift certificates are deemed a final sale and cannot be returned.
To return items, first e-mail us at:Contact@lilyme.com to obtain an RA#.
Thereafter return your items to:
Shipping address:
LilyMe
11 White Pine Lane, Lexington, MA 02421-6321. USA
Tel./Fax: +1 781 325-4433
E-mail: Contact@lilyme.com
Billing Contact Information:
LilyMe
PO Box 41, Lexington, MA 02420. USA
Tel./Fax: +1 781 325-4433
Toll Free: +1 877 677-8494
E-mail: Contact@lilyme.com.
Thank you.
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